[{"content":"Last updated: April 19, 2026\nThis notice explains the cookies set on carnationspark.com. We keep cookie use minimal — this is a privacy-focused service.\nWhat Are Cookies Cookies are small text files your browser stores locally. They help sites function (essential cookies) or gather anonymized usage data (analytics cookies).\nCookies We Use Essential Cookies These are required for the site to operate securely and cannot be disabled.\nCookie Provider Purpose Duration __cf_bm Cloudflare Bot management and Turnstile contact form protection. Helps ensure your contact form submission reaches us and not an automated bot. 30 minutes Cloudflare session Cloudflare Secure session routing across Cloudflare\u0026rsquo;s network. Session No audio files, transcript data, or order information are ever stored in cookies.\nAnalytics Cookies (Optional) With your consent, we use Google Analytics 4 to understand general site traffic — which pages visitors read and how they found us. This data is aggregated and anonymized. No personally identifying information or any service-related content is tracked through analytics.\nCookie Provider Purpose Duration _ga Google Analytics 4 Distinguishes unique visitors 2 years _ga_* Google Analytics 4 Session tracking for GA4 2 years Consent Management A proper consent banner is planned for a future release. Until then, analytics are not activated without your engagement. You can opt out at any time using the Google Analytics Opt-out Browser Add-on or by adjusting your browser\u0026rsquo;s cookie settings.\nQuestions Use the contact form with any questions about cookies on this site.\n","permalink":"https://carnationspark.com/cookies/","summary":"\u003cp\u003e\u003cstrong\u003eLast updated: April 19, 2026\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThis notice explains the cookies set on carnationspark.com. We keep cookie use minimal — this is a privacy-focused service.\u003c/p\u003e\n\u003ch2 id=\"what-are-cookies\"\u003eWhat Are Cookies\u003c/h2\u003e\n\u003cp\u003eCookies are small text files your browser stores locally. They help sites function (essential cookies) or gather anonymized usage data (analytics cookies).\u003c/p\u003e\n\u003ch2 id=\"cookies-we-use\"\u003eCookies We Use\u003c/h2\u003e\n\u003ch3 id=\"essential-cookies\"\u003eEssential Cookies\u003c/h3\u003e\n\u003cp\u003eThese are required for the site to operate securely and cannot be disabled.\u003c/p\u003e\n\u003ctable\u003e\n  \u003cthead\u003e\n      \u003ctr\u003e\n          \u003cth\u003eCookie\u003c/th\u003e\n          \u003cth\u003eProvider\u003c/th\u003e\n          \u003cth\u003ePurpose\u003c/th\u003e\n          \u003cth\u003eDuration\u003c/th\u003e\n      \u003c/tr\u003e\n  \u003c/thead\u003e\n  \u003ctbody\u003e\n      \u003ctr\u003e\n          \u003ctd\u003e\u003ccode\u003e__cf_bm\u003c/code\u003e\u003c/td\u003e\n          \u003ctd\u003eCloudflare\u003c/td\u003e\n          \u003ctd\u003eBot management and Turnstile contact form protection. Helps ensure your contact form submission reaches us and not an automated bot.\u003c/td\u003e\n          \u003ctd\u003e30 minutes\u003c/td\u003e\n      \u003c/tr\u003e\n      \u003ctr\u003e\n          \u003ctd\u003eCloudflare session\u003c/td\u003e\n          \u003ctd\u003eCloudflare\u003c/td\u003e\n          \u003ctd\u003eSecure session routing across Cloudflare\u0026rsquo;s network.\u003c/td\u003e\n          \u003ctd\u003eSession\u003c/td\u003e\n      \u003c/tr\u003e\n  \u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eNo audio files, transcript data, or order information are ever stored in cookies.\u003c/p\u003e","title":"Cookie Notice"},{"content":"Last updated: April 19, 2026\nPrivacy is not a feature we added at the end. It is the reason Carnation Spark exists. This Privacy Policy explains in plain terms what data we collect, how we handle it, and the binding commitments we make about your meeting recordings and transcripts. We operate under British Columbia\u0026rsquo;s Personal Information Protection Act (PIPA).\nWhat Information We Collect Website Visitors When you browse carnationspark.com, we may collect:\nContact form data: your name, email address, company name, and message content Log data: IP addresses temporarily retained in server and CDN access logs Analytics data: anonymized page view and session data, only with your consent Service Customers When you submit audio files for transcription or meeting intelligence:\nAudio files: the recording you upload, which may contain voices of multiple participants Transcripts and meeting notes: the processed output we deliver back to you Order data: your name, email address, and any project notes you provide with your submission We do not collect payment card information directly — payment is handled by the platform through which you order (e.g., Fiverr).\nBinding Data Commitments The following commitments are not aspirational — they are binding operational policies:\n24-hour auto-delete: Audio files and transcripts are automatically deleted within 24 hours of delivery to you. No exceptions, no retention for internal review. No AI training: Your audio, transcripts, and meeting content are never used to train, fine-tune, or evaluate any AI model, by us or any third party. No third-party AI APIs: Transcription processing uses private compute infrastructure (see Security Measures below). Your audio is never sent to OpenAI, Google AI, Amazon Transcribe, AssemblyAI, or any other third-party AI API. How We Use Your Information Contact form data: to respond to your inquiry Order and audio data: to deliver your requested transcription or meeting intelligence output Analytics (with consent): to understand how visitors use the site We do not sell, rent, or share your personal information with third parties for marketing purposes.\nData Subprocessors We rely on the following third-party services to operate this website and deliver the service. Each may process personal data, including at infrastructure outside British Columbia (primarily the United States):\nCloudflare - website hosting, CDN, DDoS protection, and form protection via Cloudflare Turnstile. Cloudflare processes request data including IP addresses at US and international edge nodes. See cloudflare.com/privacypolicy. Google Analytics 4 - optional website analytics, active only with your consent. No audio or transcript data is shared with Google. See policies.google.com. Google Workspace - email delivery for contact-form submissions. Order confirmations and delivered transcripts are routed through Google\u0026rsquo;s email infrastructure. See policies.google.com. RunPod - US-based GPU compute infrastructure used to run transcription processing. Audio files are transferred to RunPod compute instances for processing, then deleted from RunPod infrastructure upon completion. RunPod does not retain customer data beyond the active compute session. See runpod.io/privacy. As required under BC PIPA, we disclose that your personal information may be processed or stored outside of British Columbia, primarily in the United States, by the subprocessors listed above. When audio is processed via RunPod, it is transferred to US servers for the duration of processing and deleted immediately after.\nSecurity Measures We take the following technical measures to protect your data:\nPrivate compute: Transcription runs on private GPU instances, not shared public cloud AI APIs. Your audio does not pass through any service that could log, retain, or train on it. Encrypted transit: All data transfers (uploads, downloads, API calls to compute) use TLS encryption in transit. Encrypted at rest: Files stored temporarily awaiting processing are encrypted at rest. Automated deletion: The 24-hour deletion cycle is automated, not manual. It does not depend on a human remembering to delete files. Retention Periods Data type Retention period Audio files Deleted within 24 hours of transcript delivery Transcripts and meeting notes Deleted within 24 hours of delivery Contact form submissions Until inquiry is resolved, or 1 year, whichever is shorter Order records (name, email, project notes) 1 year from order date Server and CDN access logs 30 days Analytics data Per Google Analytics 4 defaults, or deleted upon request Your Rights Under BC PIPA You have the right to:\nRequest access to personal information we hold about you Request correction of inaccurate information Withdraw consent (where processing is consent-based) Request deletion of your personal information Note: given the 24-hour auto-delete for audio and transcripts, most service data will already be deleted before you have the chance to request it. For other data, use the contact form.\nIf you are unsatisfied with our response, you may contact the BC Office of the Information and Privacy Commissioner at https://www.oipc.bc.ca/.\nMeeting Participant Privacy If you are a participant in a recorded meeting whose audio was submitted to Carnation Spark by someone else, and you wish to exercise your privacy rights regarding your voice data, please use the contact form. Given the 24-hour auto-delete policy, audio is very likely already deleted by the time any concern is raised. We will confirm deletion status upon request.\nCookies See our Cookie Notice for details on cookies used by this site.\nChanges to This Policy We may update this policy periodically. The \u0026ldquo;last updated\u0026rdquo; date reflects the most recent revision. Material changes will be noted at the top of the updated policy.\nContact For privacy questions, data requests, or concerns:\nCarnation Spark Victoria, BC, Canada\n","permalink":"https://carnationspark.com/privacy/","summary":"\u003cp\u003e\u003cstrong\u003eLast updated: April 19, 2026\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003ePrivacy is not a feature we added at the end. It is the reason Carnation Spark exists. This Privacy Policy explains in plain terms what data we collect, how we handle it, and the binding commitments we make about your meeting recordings and transcripts. We operate under British Columbia\u0026rsquo;s \u003cem\u003ePersonal Information Protection Act\u003c/em\u003e (PIPA).\u003c/p\u003e\n\u003ch2 id=\"what-information-we-collect\"\u003eWhat Information We Collect\u003c/h2\u003e\n\u003ch3 id=\"website-visitors\"\u003eWebsite Visitors\u003c/h3\u003e\n\u003cp\u003eWhen you browse carnationspark.com, we may collect:\u003c/p\u003e","title":"Privacy Policy"},{"content":"Effective date: April 19, 2026\nBy using carnationspark.com or submitting audio files for processing (collectively, the \u0026ldquo;Service\u0026rdquo;), you agree to these Terms of Service. If you do not agree, do not use the Service.\nAbout the Service Carnation Spark provides meeting intelligence and transcription services. You submit a recorded meeting or audio file; we return a transcript, meeting notes, or other structured output. The Service is operated from Victoria, British Columbia, Canada.\nMeeting Recording Consent - User Responsibility This section is important. Recording laws vary by jurisdiction. Some jurisdictions (including California, Washington State, and others in the United States and elsewhere) require the consent of all parties to a conversation before it may be recorded.\nBy submitting an audio file to Carnation Spark, you represent and warrant that:\nYou have obtained all legally required consents from every participant in the recorded meeting or call before making the recording. The recording, and your submission of it to us for transcription, complies with all applicable laws in your jurisdiction and the jurisdictions of all participants. You are the lawful owner or authorized custodian of the audio file you submit. You agree to indemnify and hold harmless Carnation Spark, its operators, and its contractors from any claims, damages, fines, or legal costs arising from your failure to obtain proper recording consent or from any other unlawful use of the recording or transcript.\nWe do not review recordings for legal compliance — that responsibility rests entirely with you.\nAcceptable Use You agree not to:\nSubmit recordings obtained illegally or without required participant consent Use the Service to transcribe recordings containing content that facilitates illegal activity Attempt to gain unauthorized access to any infrastructure, data, or accounts related to the Service Reverse engineer, resell, or redistribute the Service without written permission Submit malware or malicious content embedded in audio files Data Handling Audio files and transcripts are deleted within 24 hours of delivery. See our Privacy Policy for full details on how your data is handled.\nDeliverables and Quality Transcription accuracy depends on audio quality, speaker clarity, accents, and background noise. We make reasonable efforts to produce accurate output but do not guarantee a specific accuracy rate. If a transcript is substantially unusable due to audio quality issues we should have flagged before processing, contact us and we will work to make it right.\nIntellectual Property Your content is yours. You retain all rights to the audio files you submit and to the transcripts and meeting notes we deliver to you. We claim no ownership over your content.\nAll other content on this website — text, design, branding, and copy — is owned by or licensed to Carnation Spark. You may not reproduce or redistribute Site content without written permission.\nLimitation of Liability To the maximum extent permitted by applicable law, Carnation Spark is not liable for indirect, incidental, special, or consequential damages arising from use of the Service or this Site. Our total liability for any claim arising from the Service is limited to the amount you paid for the specific order giving rise to the claim.\nThe Service is provided \u0026ldquo;as is\u0026rdquo; and \u0026ldquo;as available\u0026rdquo; without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.\nThird-Party Platforms Orders may be placed through third-party platforms (such as Fiverr). Those platforms have their own terms and privacy policies, which govern your use of those platforms. These Terms govern Carnation Spark\u0026rsquo;s handling of your content and the delivery of transcription services.\nGoverning Law These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of British Columbia.\nModifications We may update these Terms at any time. The effective date above will be updated when changes are made. For material changes affecting existing customers, we will provide reasonable notice. Continued use of the Service after changes are posted constitutes acceptance.\nContact Questions about these Terms or the Service:\nCarnation Spark Victoria, BC, Canada\n","permalink":"https://carnationspark.com/terms/","summary":"\u003cp\u003e\u003cstrong\u003eEffective date: April 19, 2026\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eBy using carnationspark.com or submitting audio files for processing (collectively, the \u0026ldquo;Service\u0026rdquo;), you agree to these Terms of Service. If you do not agree, do not use the Service.\u003c/p\u003e\n\u003ch2 id=\"about-the-service\"\u003eAbout the Service\u003c/h2\u003e\n\u003cp\u003eCarnation Spark provides meeting intelligence and transcription services. You submit a recorded meeting or audio file; we return a transcript, meeting notes, or other structured output. The Service is operated from Victoria, British Columbia, Canada.\u003c/p\u003e","title":"Terms of Service"},{"content":"Get in touch For quotes, samples, volume pricing, or questions about a specific format, reach out directly.\nContact us\nWe respond same day on business days.\n[Contact form coming soon]\n","permalink":"https://carnationspark.com/contact/","summary":"\u003ch1 id=\"get-in-touch\"\u003eGet in touch\u003c/h1\u003e\n\u003cp\u003eFor quotes, samples, volume pricing, or questions about a specific format, reach out directly.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/contact/\"\u003eContact us\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eWe respond same day on business days.\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e[Contact form coming soon]\u003c/p\u003e","title":"Contact"},{"content":"Frequently asked questions What file formats do you accept? We work from most common audio and video formats, including MP3, WAV, M4A, MP4, and similar files. If you already have a transcript, you can send that instead. Deliverables are sent as plain text and markdown files. Need a different format (Word, PDF, Notion)? Mention it when you reach out and we will accommodate.\nDo you use AI? Yes, and we are direct about it. The workflow uses AI for fast transcription and drafting, followed by human review to improve accuracy, clarity, and usefulness. The result is faster delivery without handing you generic raw AI output that still needs rewriting.\nWhat happens to my audio after delivery? Files are deleted within 24 hours of delivery. No third-party AI APIs touch your recordings. Nothing is retained, indexed, or used for any purpose beyond your order. This is not a policy we added later - it is how the service was designed from the start.\nWhat if the transcript or show notes have accuracy issues? If something important is incorrect, send the timestamp or note and we will correct it within the revision policy. Human review is part of the workflow specifically to reduce the common problems that come with low-quality AI-generated output.\nDo you need raw audio, or can we send a transcript? Either works. Raw audio is best if you want the full package with transcript, timestamps, and show notes. If you already have a transcript, we can use it to create show notes, SEO copy, and repurposed content.\nWhat is the revision policy? Revisions cover factual fixes, formatting adjustments, and reasonable edits based on the original content. Full rewrites caused by a major change in direction should be discussed before ordering.\nHow long can an episode or recording be? Up to 4 hours, at no extra charge. Most deliveries land next day regardless of length.\nCan we see a sample before ordering? Yes. Contact us and we will share a relevant sample for your format so you can see the style, structure, and level of detail before you commit.\nWhat kinds of recordings do you handle beyond podcasts? Sales calls, discovery sessions, team meetings, client calls, and internal briefings. If it is a recording with multiple speakers and you need structured output, the workflow handles it.\nIs this suitable for sensitive business conversations? Yes. The 24-hour delete policy and private compute setup were specifically designed for business recordings where confidentiality matters. No third-party cloud AI sees your content.\nHave a question not covered here? Reach out and we will respond same day.\n","permalink":"https://carnationspark.com/faq/","summary":"\u003ch1 id=\"frequently-asked-questions\"\u003eFrequently asked questions\u003c/h1\u003e\n\u003ch2 id=\"what-file-formats-do-you-accept\"\u003eWhat file formats do you accept?\u003c/h2\u003e\n\u003cp\u003eWe work from most common audio and video formats, including MP3, WAV, M4A, MP4, and similar files. If you already have a transcript, you can send that instead. Deliverables are sent as plain text and markdown files. Need a different format (Word, PDF, Notion)? Mention it when you reach out and we will accommodate.\u003c/p\u003e\n\u003chr\u003e\n\u003ch2 id=\"do-you-use-ai\"\u003eDo you use AI?\u003c/h2\u003e\n\u003cp\u003eYes, and we are direct about it. The workflow uses AI for fast transcription and drafting, followed by human review to improve accuracy, clarity, and usefulness. The result is faster delivery without handing you generic raw AI output that still needs rewriting.\u003c/p\u003e","title":"FAQ"},{"content":"Pricing Flat rates. No per-minute fees. Episodes up to 4 hours at the same package price.\nPackages Basic - Publish Ready - $25 Best for teams and podcasters who need the essentials done fast and clean.\nClean transcript with speaker labels 300-500 word show notes Timestamps every 5-10 minutes Episode summary (2-3 sentences) Delivered as plain text (.txt) and markdown (.md) Standard - Rank - $65 Best for podcasters who care about discoverability and want stronger episode pages, sharper structure, and more search value from each release.\nEverything in Basic SEO-optimized show notes based on keyword research Meta description Chapter markers with titles written for search Guest bio (1 paragraph) 3-5 key quotes pulled verbatim 3 suggested episode title variants Premium - Repurpose - $150 Best for creators and businesses who want to turn one recording into multiple publishable assets without writing everything from scratch.\nEverything in Standard 5 social media posts for LinkedIn and X 150-word email or newsletter blurb 600-800 word blog-style summary 3 audiogram caption suggestions Priority delivery Add-ons Add-on Price 24-hour rush - move to front of queue +$15 Extra revision round +$10 Additional episode (same package) +$25 Raw transcript only (no show notes) $5 Source files in your preferred format +$10 Volume and custom work For recurring orders, multi-episode batches, or sales call / meeting intelligence packages, get in touch and we will quote based on your specific workflow.\nWhat is not charged extra Runtime. A 2-hour episode and a 30-minute episode are the same package price. Complexity. Multiple speakers, side conversations, technical terminology, and long-form formats are handled without surcharges. Revisions for accuracy. If a factual error or transcription mistake slips through, we correct it within the revision policy at no additional charge. ","permalink":"https://carnationspark.com/pricing/","summary":"\u003ch1 id=\"pricing\"\u003ePricing\u003c/h1\u003e\n\u003cp\u003eFlat rates. No per-minute fees. Episodes up to 4 hours at the same package price.\u003c/p\u003e\n\u003chr\u003e\n\u003ch2 id=\"packages\"\u003ePackages\u003c/h2\u003e\n\u003ch3 id=\"basic---publish-ready---25\"\u003eBasic - Publish Ready - $25\u003c/h3\u003e\n\u003cp\u003eBest for teams and podcasters who need the essentials done fast and clean.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eClean transcript with speaker labels\u003c/li\u003e\n\u003cli\u003e300-500 word show notes\u003c/li\u003e\n\u003cli\u003eTimestamps every 5-10 minutes\u003c/li\u003e\n\u003cli\u003eEpisode summary (2-3 sentences)\u003c/li\u003e\n\u003cli\u003eDelivered as plain text (.txt) and markdown (.md)\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch3 id=\"standard---rank---65\"\u003eStandard - Rank - $65\u003c/h3\u003e\n\u003cp\u003eBest for podcasters who care about discoverability and want stronger episode pages, sharper structure, and more search value from each release.\u003c/p\u003e","title":"Pricing"},{"content":"Samples Sample deliverables are coming soon. In the meantime, contact us and we will share a relevant example for your format before you order.\n","permalink":"https://carnationspark.com/samples/","summary":"\u003ch1 id=\"samples\"\u003eSamples\u003c/h1\u003e\n\u003cp\u003eSample deliverables are coming soon. In the meantime, \u003ca href=\"/contact/\"\u003econtact us\u003c/a\u003e and we will share a relevant example for your format before you order.\u003c/p\u003e","title":"Samples"}]